Team & Settings
Billing
Pointeron offers four plans designed to scale from individual users to enterprise operations. Start free and upgrade as your needs grow. Each plan includes a base subscription plus per-device pricing based on the type of tracking device.
Getting started
Start with Pay as you go to add devices and explore the platform — no monthly fee, pay only for active devices. Upgrade anytime to unlock more features.
Plans overview
Choose the plan that matches your tracking needs:
Pay as you go -- €0/month
Track your devices with no monthly fee. Pay only for active devices.
- Single user (organization owner only)
- Devices, assets, and categories
- Geofences with entry/exit alerts
- Live map with real-time updates
- Location ingest API
- 90-day location data retention
Basic -- €7/month
Essential tracking with notifications and sharing.
Everything in Pay as you go, plus:
- Alert rules & notifications (email, push)
- Self-service data export (JSON) from the dashboard
- Shareable map links for external stakeholders
- Map style customization
- Order Pointeron-managed hardware (Beacon Trackers, Find My Devices/Items)
- Standard support (email, 48-hour response)
Pro -- €15/month
Built for teams that need collaboration, advanced reporting, and integrations.
Everything in Basic, plus:
- Unlimited team members (no per-user cost)
- Advanced analytics and dashboards
- Scheduled reports (daily, weekly, monthly)
- Webhooks for third-party integrations
- Custom permission groups
- Speed triggers and overspeed alerts
- Vehicle telematics via OBD integration
- Priority support (email, 24-hour response)
Enterprise -- €29/month
Full platform capabilities with developer API access.
Everything in Pro, plus:
- Full API access with scoped API keys
- Location heatmaps and density visualization
- RouteGuard corridor geofencing
- Advanced audit logs with filtering and export
- Dedicated support (email and phone, 4-hour response)
Plan comparison
| Feature | Pay as you go | Basic | Pro | Enterprise |
|---|---|---|---|---|
| Base price | €0/mo | €7/mo | €15/mo | €29/mo |
| Users | 1 | 1 | Unlimited | Unlimited |
| Live map | Yes | Yes | Yes | Yes |
| Geofences | Yes | Yes | Yes | Yes |
| Location ingest API | Yes | Yes | Yes | Yes |
| Alert rules & notifications | -- | Yes | Yes | Yes |
| Data export | -- | Yes | Yes | Yes |
| Shareable links | -- | Yes | Yes | Yes |
| Map customization | -- | Yes | Yes | Yes |
| Order hardware | -- | Yes | Yes | Yes |
| Team members | -- | -- | Yes | Yes |
| Webhooks | -- | -- | Yes | Yes |
| Custom permissions | -- | -- | Yes | Yes |
| Speed triggers | -- | -- | Yes | Yes |
| Vehicle telematics | -- | -- | Yes | Yes |
| API access | -- | -- | -- | Yes |
| Heatmaps | -- | -- | -- | Yes |
| RouteGuard | -- | -- | -- | Yes |
| Audit logs | -- | -- | -- | Yes |
| Data retention | 90 days | 90 days | 90 days | 90 days |
Per-device pricing
In addition to the base plan price, each active device incurs a monthly fee based on its type and sync frequency:
| Device type | Examples | Price | Sync interval |
|---|---|---|---|
| Mobile Tracker | Pointeron Mobile on iPhone or Android | €1/month | Mode dependent |
| Find My Device | iPhone, iPad, Mac | €5/month | ~15 minutes |
| Find My Item | Apple AirTag | €5/month | ~15 minutes |
| GPS Tracker | Teltonika, GT06, H02 | €10/month | ~3 seconds+ |
| Beacon Tracker | AirTags/Beacons managed by Pointeron | €10/month | ~10 seconds |
| Find My Device/Item | AirTags/Beacons/Devices on dedicated Mac | €10/month | ~10 seconds |
Note
Device billing begins only after tracking activation is confirmed. For Mobile Tracker, this happens when you confirm Activate Tracking in Pointeron Mobile; the app shows the current price first. Other device types may activate as part of their assignment flow. Devices that have been added but not activated do not incur tracking charges.
See Mobile App & Phone Tracking for the full phone setup flow.
Billing cycle
Pointeron supports two billing frequencies:
- Monthly -- Charged on the same date each month. No commitment, cancel anytime.
- Annual -- Charged once per year. Save 20% compared to monthly billing. The discount applies to both the base plan price and per-device fees.
Your billing cycle starts on the day you subscribe. Renewals occur on the same date each subsequent period.
Payment methods
Pointeron processes all payments securely through Stripe. Accepted payment methods:
- Visa, Mastercard, American Express credit and debit cards
- Additional regional payment methods as supported by Stripe
Manage your payment methods from Settings > Billing > Payment Methods. You can add multiple cards and designate a default. If the default card fails, Stripe will automatically retry with backup methods.
Invoices
Invoices are generated automatically at the start of each billing cycle. Each invoice includes:
- Base plan charge
- Per-device charges with a breakdown by device type
- Any prorated adjustments from mid-cycle changes
- Applicable taxes
Download invoices from Settings > Billing > Invoices. Invoices are available in PDF format and include all details needed for accounting and expense reporting.
Upgrading and downgrading
You can change your plan at any time from Settings > Billing > Plan.
Upgrading
When you upgrade to a higher plan:
- The new features are available immediately.
- You are charged a prorated amount for the remainder of the current billing cycle.
- Your next full billing cycle uses the new plan price.
Downgrading
When you downgrade to a lower plan:
- The change takes effect at the end of your current billing cycle.
- You retain access to all current features until the cycle ends.
- Features not included in the lower plan become unavailable when the new cycle starts.
Warning
Before downgrading, review which features you will lose. For example, downgrading from Business to Basic removes team member access, webhooks, and data export. Team members will lose access to the organization when the downgrade takes effect.
Cancellation
Cancel your subscription at any time from Settings > Billing > Cancel Subscription.
When you cancel:
- You retain full access to Pointeron until the end of your current billing period.
- No further charges are made after the current period expires.
- After the billing period ends, your account enters a read-only grace period where you can export data but cannot make changes.
- Data is retained for 30 days after cancellation. After that, it is permanently deleted.
To reactivate, simply choose a new plan from the billing page before the grace period expires.
Device billing details
Understanding how device billing works:
- Activation -- A device is billed starting from the day it is assigned to an asset. The first month is prorated based on the activation date.
- Deactivation -- When you unassign a device from an asset, billing stops at the end of the current billing cycle. The device returns to your unassigned pool.
- Mid-cycle changes -- Assigning and unassigning devices mid-cycle results in prorated charges on your next invoice.
- Device pool -- Devices added to your account but not assigned to any asset are free. You can maintain a pool of spare devices without incurring charges.
Next steps
- Set up your workspace with Organizations
- Invite your team with Team Members
- Configure access with Roles & Permissions