Device Status & Presence

Device status in Pointeron is split into separate layers. Presence tells you whether Pointeron has heard from a device or source recently. Tracking and lifecycle badges tell you whether Pointeron should process that device. Sync health tells you whether scheduled Apple source checks are healthy.

Status layers

Pointeron shows several badges because one word like "online" is not precise enough for every device type.

Tracking and activation

Tracking in the dashboard is shown as an effective state, not just the raw device toggle.

For a device to show as Tracking, all of these must be true:

• tracking is enabled for the device
• the device billing status allows tracking, such as active, exempt, or valid test mode
• the device is not in a non-tracking lifecycle state such as pool, repair, retired, or inactive

If a device shows an activation banner, its organization subscription can still be active. The banner means that this specific device is still in per-device activation, such as pending activation or pending billing, and Pointeron will not treat it as effectively tracking until activation is completed.

GPS tracker presence

GPS tracker presence is based on the TCP connection and the most recent tracker report.

When a GPS socket closes, the tracker leaves Connected now immediately. If the tracker reported shortly before closing, it will usually show Recently reported until the 15 minute recent window expires.

For supported Teltonika trackers, Connected now means Pointeron can dispatch a GPRS configuration command immediately. If the tracker is only Recently reported or Not connected, supported configuration changes and read-back requests stay queued and are delivered when the tracker opens its next TCP session.

Apple and API presence

Apple and Pointeron API sources do not have a long-lived TCP socket like GPS trackers. Their presence is based on the latest successful source check or report.

Apple and API presence labels

The freshness window is based on the effective sync or reporting interval:

If a source reports again before the window expires, presence stays fresh. If it does not, the device becomes No recent update.

Sync health labels

Sync health is separate from presence. It describes the scheduler or source health, not the latest location result.

Test data and simulations

Synthetic location tools and API test reports can update current location, last reported time, counters, and history. They do not always prove the same thing as a real device.

For troubleshooting, first identify which layer you are checking. Use Connected now for immediate GPS command delivery, Last seen for recent reports, No recent update for Apple/API freshness, and Sync health for scheduled source failures. Queued GPS commands still require the tracker to reconnect before they can be applied.