Notifications

Pointeron delivers notifications through multiple channels so you never miss a critical alert. Configure email, push, SMS, and webhook notifications per geofence and per organization.

Notification channels

Each channel can be enabled or disabled independently per geofence. You can use multiple channels simultaneously -- for example, receive both an email and a push notification when an asset enters a critical zone.

Email notifications

Email is the default notification channel. When an alert fires, Pointeron sends an email to the organization owner.

Default recipient

The organization owner's email address receives all alert emails by default. This cannot be disabled, but you can add additional recipients.

Additional recipients

Add extra email addresses per geofence for managers, team leads, clients, or anyone who should be notified:

1. Open the geofence detail page
2. Go to the Notifications tab
3. Under Email recipients, click Add recipient
4. Enter the email address and click Save

There is no limit to the number of additional recipients per geofence. Recipients do not need a Pointeron account to receive alert emails.

Email content

Alert emails include:

• Alert type and severity
• Geofence name and asset name
• Asset position (latitude, longitude) and map link
• Timestamp of the event
• A direct link to the alert in the Pointeron dashboard

Push notifications

Push notifications appear instantly in your browser when the Pointeron dashboard is open, and on your mobile device via the Pointeron app.

Browser push

When you first log in to the Pointeron dashboard, your browser will ask for permission to show notifications. Allow this to receive real-time push alerts.

• Push notifications work even when the Pointeron tab is in the background
• Click a push notification to jump directly to the alert in the dashboard
• Supported in Chrome, Firefox, Safari, and Edge

Mobile push

SMS notifications

SMS notifications deliver alert messages directly to a phone number. SMS is available on Pro and Enterprise plans.

Adding phone numbers

1. Open the geofence detail page
2. Go to the Notifications tab
3. Under SMS recipients, click Add phone number
4. Enter the phone number in international format (e.g., +386 41 123 456)
5. Click Save

SMS content

SMS messages are concise and include the alert type, asset name, geofence name, and a short link to the alert in the dashboard.

SMS limits

SMS delivery is subject to reasonable usage limits based on your plan. If you approach the limit, Pointeron displays a warning in the Billing page.

Webhook notifications

Webhooks send HTTP POST requests to a URL you configure, allowing you to integrate Pointeron alerts with external systems such as Slack, PagerDuty, or your own backend.

Configuring webhooks

1. Go to Settings > Webhooks
2. Click Add Webhook
3. Enter the endpoint URL (must be HTTPS)
4. Select which events to subscribe to
5. Save the webhook

Pointeron will send a test ping to verify the endpoint is reachable before activating the webhook.

Supported events

Webhooks can subscribe to the following events:

Geofence events (all webhook plans)

Device events (all webhook plans)

Asset events (all webhook plans)

Enterprise-only events

Webhook payload

All webhook payloads follow the same structure:

{
  "event": "geofence.entered",
  "timestamp": "2026-03-14T10:30:00Z",
  "organization_id": "org_abc123",
  "data": {
    "asset_id": "ast_xyz789",
    "asset_name": "Delivery Van 3",
    "geofence_id": "gf_def456",
    "geofence_name": "Main Warehouse",
    "latitude": 46.0569,
    "longitude": 14.5058,
    "speed": 0,
    "heading": 180
  }
}

Retry policy

If your endpoint returns a non-2xx status code, Pointeron retries the delivery up to 3 times with exponential backoff (10 seconds, 1 minute, 10 minutes). After 3 failures, the event is marked as failed and visible in the webhook delivery log.

Notification preferences

Each geofence has its own notification preferences. Configure which channels are active for each geofence:

1. Open the geofence detail page
2. Go to the Notifications tab
3. Toggle channels on or off: Email, Push, SMS, Webhook
4. Add recipients for each active channel
5. Save changes

You can also set organization-wide defaults from Settings > Notifications. Per-geofence settings override organization defaults.

Quiet hours

Configure quiet hours to suppress non-critical notifications during specific time windows (e.g., overnight). Critical alerts are always delivered regardless of quiet hours.

1. Go to Settings > Notifications
2. Enable Quiet hours
3. Set the start and end time
4. Choose which days quiet hours apply

During quiet hours, info and warning notifications are queued and delivered as a summary when quiet hours end.